At the end of the day, we want everyone to have safe and sustainable fun on bikes, but in order to cover our ass-ets out in them thar BIG Mountains, we have to lay down the law, much like a sheriff with a whole lotta moustache and a smoking gun:
Booking: is by payment in full in advance.
If you need to cancel: please give as much notice as possible. If you can find someone who wants to take your place on the course/activity, please contact us with a change of details. It will be your responsibility to collect the payment from the replacement person. We will not charge for a change of details. If demand is sufficient and we can fill the place reserved for you, you will be issued a full refund. If this is not possible, a 50% refund will be issued.
If you cancel 7 days or less before the course you have booked, for whatever reason, there is no refund.
We will not cancel bookings due to bad weather: unless there is heavy snow or extreme weather conditions that are deemed hazardous by our experienced professionals. With this in mind, you are advised to bring adequate clothing and wet weather protection for the changeable weather that can sometimes be experienced in the Scottish Highlands. If cancellation is unavoidable, you will receive a full refund or a suitable replacement date for your course/guiding session. We will not be held liable for any additional expenses you incur through cancellation of a course/guiding session e.g. travel/accommodation expenses.
Insurance: We strongly recommend that you obtain adequate travel insurance cover before joining any of our courses or activities. This cover should be comprehensive enough to cover you for mountain bike or other activities you will be involved in and also any cancellation made by you. It is important to check that the policy covers sports such as mountain biking.
Mountain biking can be dangerous….especially if you crash: On booking you take full responsibility for yourself and agree to ride within your limits and abilities. We provide mountain bike skills training, but it is up to you how you ride and if you choose to attempt the techniques. BIG Mountain Scotland, the landowner and any other 3rd parties involved in organisation of your chosen course/guiding session take no responsibility for damage, death or injury caused to you or by you as a result of participation. You must at all times ride within your own ability and always wear an appropriately fastened approved safety helmet.
It is your responsibility to provide a bike and appropriate safety gear: (e.g. helmet, body armour) suitable for the job in safe working order throughout (whether personal or hired) and you must notify us of any defects as soon as possible. We reserve the right to stop you from participating if your bike or helmet is not in safe working order.
It is your responsibility to ensure you are adequately hydrated and fed: Please ensure you have enough drink and food with you throughout the day, bearing in mind that since sessions often take part in remote areas, there is unlikely to be convenient shops, so you must carry your own provisions.
You must be physically fit enough to participate in the course/guiding session you have chosen: if you have to drop out of the course/guiding session you will be responsible for any travel arrangements or additional costs incurred. You agree to abide by the authority of the leader of the group and act in a reasonable way for the duration of your course/activity. We reserve the right to remove any person from a course/guiding session whose behaviour is deemed by the leader to be detrimental to the group, unsafe or adversely affecting the groups’ enjoyment. We will not be liable for any refund in these circumstances.
Limit of liability: BIG Mountain Scotland have a duty of care to our customers but are only liable up to the cost of your course/activity with us. We cannot be held responsible for damage and/or loss to your personal possessions. We are also not liable for failure in carrying out the contract if the failure is due to the action of the participant or the action of a third party. We are also not liable for any theft or damage to bicycles, or injury to you occurring as a result of cycling on or off road or in transit.
Hire Bikes: The hirer is responsible for any damage or loss caused not through natural wear and tear. Any damage or loss of the bicycles will be charged at full replacement/repair value. You must agree to return the bike at a certain time in the condition you received it in and may not sell, hire or otherwise part with the bike during the hire period.